Cancellation policy

If the customer is a consumer within the meaning of § 13 BGB, he is entitled to a right of revocation according to the following provisions:


Right of withdrawal


The customer has the right to revoke this contract within fourteen days without giving any reasons, provided that none of the legal cases exists in which a consumer is not entitled to a right of revocation (§§ 312 para. 2 nos. 1 to 13;312g para. 2 sentence 1 nos. 1 to 13 BGB).

The revocation period begins on the day that the ordered goods have been received, if he has received this revocation instruction in text form (e. g. by e-mail) before or at the same time. If he has not received this cancellation instruction before or at the same time with receipt of the ordered goods in text form, the 14-day cancellation period begins only with receipt of this cancellation instruction in text form. In any case, the customer has no right of withdrawal 12 months and 14 days after receipt of the goods.

In order to exercise the right of withdrawal, the customer must inform us,


Maitland-Othello GmbH

Töngesgasse 44                    

60311 Frankfurt                


Phone: +49 69 78904055                                   



by means of a clear declaration (e. g. letter, fax or e-mail) of his decision to cancel his declaration of intent to conclude a purchase contract for the goods ordered by him. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. In order to comply with the cancellation deadline, it is sufficient that this notification is sent before the expiry of the cancellation deadline.


Consequences of the revocation


If the customer cancels his declaration of intent, we will refund to him all payments received from him, including delivery costs (except for the additional costs resulting from the customer's choice of a different type of delivery than the most favourable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notice of cancellation. For this repayment we use the same means of payment used by the customer, unless otherwise expressly agreed upon; in no case will the customer be charged for the repayment. We can refuse to pay back the goods until we have received them back or the customer has provided proof that he/she has returned the goods to us. The earlier date is decisive.


The customer must return or hand over the goods to Othello-Maitland GmbH, address immediately and in any case at the latest within fourteen days of the day on which he has exercised his right of revocation. The deadline is met if the goods are dispatched within fourteen days of the deadline. We shall bear the costs of returning the goods.

The customer shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of their condition, properties and function.


End of the revocation instruction


3.2 The right of revocation does not exist according to § 312g BGB (German Civil Code) among other things

(a) in the case of the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to personal needs; and

(b) in the case of the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their sealing has been removed after delivery.